Sit Social Policies
All new dogs who wish to setup lounge or hotel services require a paid 4 hour interview at our space.
First spa/grooming visit is considered an interview & we reserve the right to refuse future spa services if not a fit.
New Client One Time Software Use Fee Applies for Lifetime use of our Client Portal.
Dog Lounge: 24 Hrs Notice Or Charged For Visit
Spa: 72 Hrs Notice Or Charged In Full.
Hotel, 1-1 Training Sessions, or In Home Pet Sits: Non Refundable once booked. Non Transferable. Only redeemable for the dates you reserve. Please only book once your dates are firm. No refunds or credit transfers regardless of cancellation reason or timeline.
Call Or Text Our Staff Line For anything related to your lounge, hotel, or spa booking at 773-663-1562.
You will receive 1 "pupdate" (photo or video) per day regarding your pup's behavior/demeanor at the lounge/hotel.
Should your dog be ill when with us and require additional cleanup (diarrhea, vomit, emergency bath) we reserve the right to clean and charge additional fees for the extra cleanup of your pup as well as request that they be picked up from the dog lounge if sick. If your dog has liquid stool or is vomiting please see your vet and please keep them home.
We reserve the right at any time to change prices with or without notice.
Dog Lounge: 24 hrs notice
Spa: 24 hrs notice
Hotel or In Home Pet Sit:
7 days' notice
Emergency Fees ($) Apply
If Not Booked With
3.5% Card Fee Per Transaction
We use commands and behavioral corrective tools to create a safe, happy, behaviorally well adjusted pack environment for lounge and hotel services. We believe in sending your dog home behaviorally better than they come in and we assert healthy boundaries in the playgroup by correcting for mounting, incessant barking, reactivity, and other undesirable behaviors. These corrections include water bottle spritzing , humane vibrational collars that beep for incessant barking, ultrasonic beep correction for incessant barking, crated time outs, leash control with slip leads to redirect, belly bands as needed for male dogs, & verbal cues/commands.
All male dogs require the use of belly bands while indoors to prevent marking and indoor accidents. We provide these at the entrance for you to put on your pup before entering the space.
We provide a variety of luxury add on services including special treats, activities, and spa services. Select "additional services" from the drop down at booking to add to your visit.
Each owner is fully responsible for their dog's behaviors at our space. Should your dog damage the space/supplies, harm another dog or human -- the owner is liable for all monetary and legal damages incurred.
Credits Expire Every 30 Days
No Roll Over
If Daycare is full you will be placed on the waitlist after your dog passes their interview.
Clients who pause or cancel their existing package are not guaranteed a spot upon wishing to return as we reserve the right to replace your daycare spot with a waitlist client.
7 Days Written Notice Prior to Billing Date to change/cancel: email firstname.lastname@example.org
Hotel Stay - Restless/ Destructive Pups
Dogs sleep in the open in our upstairs hotel loft with the exception of destructive pups who may be chewing/tearing up items overnight or cannot settle to sleep (continuous play). To avoid you having to pay continued damage fees (ie your dog ripped open a bed or blanket overnight) We reserve the right to move your pup to the calm room or crated as needed.
Only leash, collar/harness, coat/sweater if needed, food and medicines/medical tools should be sent with your dog to the lounge/hotel. No personal belongings at the space please. We have everything they need. We are not responsible for loss or damage to personal items sent with your dog.
All food must be labeled and portioned in sealed containers and in your labeled tote bag.
If your dog is not eating during their stay due to homesickness, we may add salmon oil supplements or home made meal mixers to get them to eat (additional charges apply).
Holiday Weeks and Weekends incur additional rates due to demand/volume. Generate an estimate in the customer portal for pricing.
In Home Pet Sits
Keys & Instructions must be dropped off to our business location M-F 7am-7pm at least 48 hrs prior to your departure.
We reserve the right to refuse service should our in home staff be uncomfortable or feel unsafe at the client's home location.