Sit Social Policies
Interview Required
All new dogs who wish to setup lounge or hotel services require a paid 4 hour interview at our space.
One time, New Client Software Fee applies for Lifetime use of our Client Portal.
First spa/grooming visit is considered an interview. We reserve the right to refuse future spa services if not a fit.
Booking Services
Emergency Fees apply to services booked without the required notice:
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Daycare: 24 hrs
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Spa: 24 hrs
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Hotel: 7 days
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Pet Sits: 7 days
Late pickups are subject to hourly charges.
A 6.5% service charge is applied per transaction to support our team and help cover employee health insurance and benefits.
Food/Belongings
Only the following items will be accepted at drop off:
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leash
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collar/harness,
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coat/sweater
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pre-portioned food
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pill container with medicine
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medical tools
No additional personal belongings at the space, please. We are not responsible for loss or damage to personal items sent with your dog.
Please review our strict requirements for food/medicine packing prior to your dog's stay.
Additional fee of $50 apply if these requirements are not met.
Corrections
We use commands and behavioral corrective tools to create a safe & happy pack environment for lounge and hotel services. We believe in sending your dog home behaviorally better than they come in and we assert healthy boundaries in the playgroup by correcting for mounting, incessant barking, reactivity, and other undesirable behaviors. These corrections include water bottle spritzing , humane vibrational collars that beep for incessant barking, ultrasonic beep correction for incessant barking, crated time outs, leash control with slip leads to redirect, belly bands as needed for male dogs, & verbal cues/commands.
Cleanup Fees
Should your dog become ill while in our care and require additional cleanup (including diarrhea, vomiting, or emergency bathing), additional fees may apply and pickup may be required. Dogs showing signs of illness may be required to receive veterinary evaluation and clearance prior to returning.
Photo/Video Release
By signing up for services you understand and agree that photos and videos will be taken of your dog and may be used for promotional purposes. All photos/videos taken of dogs in our care are the property of Sit Social, LLC and may be used in any manner whatsoever and are owned by Sit Social, LLC in perpetuity.
Daycare Packages
Unused credits expire every 30 days. Credits are non-refundable & non-transferable (no rollover).
Daycare packages and credits cannot be applied to hotel stays or other services.
If Daycare is full you will be placed on the waitlist after your dog passes their interview.
Package change requests must be emailed in writing 7+ days before your next billing cycle. We cannot refund if you forget to cancel/change a package before it renews & our system sends automated reminders.
Clients who pause or cancel their existing package are not guaranteed a spot upon wishing to return as we reserve the right to replace your daycare spot with a waitlist client.
Canceling Services
Daycare: 24 hrs notice required or full day/package credit will be charged
Spa: 72 hrs notice required or full groom price will be charged
Hotel & Pet Sits: Non-Refundable, Non-Transferable.
Deposits are only redeemable for the dates you reserve. Please only book once your dates are firm. No refunds or credit transfers regardless of cancellation reason or timeline will be approved.
Belly Bands
Male dogs may need the use of bands intermittently while indoors to prevent marking and indoor accidents. We typically use these for male dogs who are marking constantly/on other dogs.
Hotel Stay - Restless/ Destructive Pups
We offer three overnight boarding options: open loft, calm room, and crate. We reserve the right to move dogs that are unable to settle, become destructive, or cause a disturbance. Dogs booked in the open loft that are unable to settle or become destructive overnight (including chewing or damaging bedding or furnishings), may be moved to the calm room or crate to ensure their safety and prevent ongoing damage fees.
Dogs booked for a calm room or crate stay may be upgraded to open loft care—and charged accordingly—if they show signs of distress or discomfort (such as excessive whining) or engage in destructive behavior within their assigned space (including chewing on crates).
All overnight placement decisions are made at staff discretion with the goal of providing a safe, comfortable, and restful environment for all dogs.
In Home Pet Sits
Keys & Instructions must be dropped off to our business location at least 48 hrs prior to your departure.
We reserve the right to refuse service should our in home staff be uncomfortable or feel unsafe at the client's home location.
Liability
Each owner is fully responsible for their dog's behaviors at our space. Should your dog damage the space/supplies, harm another dog or human -- the owner is liable for all monetary and legal damages incurred.
Grooming
Bringing your dog in for grooming means you are entrusting our expertise in the care and safety of your dog. As experts in the field of dog care, we reserve the right to use any and all professional tools/methods necessary to provide a safe and comfortable groom for your dog as well as create a safe environment for our groomers.
Tools we may use include but are not limited to:
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Slip leads
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Scissors
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Shavers
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Peanut Butter
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Licking Mats WIth Peanut Butter
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Happy Hoodies (Ear Covers)
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Muzzles (Only if dog is nipping/biting at staff)
We reserve the right to refuse service at any time and for any reason.
$90/hr clock starts at your scheduled time and ends when you pickup your dog.
See grooming page for additional information.
Pickups/Dropoffs
Pick Up & Drop Offs are only available during the following windows:
Mon-Fri:
7a-10a & 5p-7p
Sat-Sun:
8a-10a & 5p-7p
Holidays:
8a-10a & 5p-7p
Vaccinations
All dogs onsite are required to have the following vaccines & pet health records on file. If your dog has expired or missing vaccines/records upon arrival we reserve the right to deny your reservation and charge a cancellation fee.
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Rabies
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Distemper
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Bordetella
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Leptospirosis
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Canine Influenza
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Clear Fecal Test updated every 6 months specifically testing for Giardia (2x / year)
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Proof of spay/neutering after 1 year of age.
Dogs should be free from Internal & External Parasites and anything contagious (ie: warts, pink eye, Giardia, mange, etc.)
Peak Rates
Holiday Weeks and Weekends incur additional rates due to demand/volume. Generate an estimate in the customer portal for pricing.
Fecal Testing
For your convenience, we partner with a trusted veterinary provider to offer in-house fecal testing.
• Cost: $100
• Drop-off days: Mondays & Thursdays
• Drop-off window: 7:00–10:00 AM
• Samples must be fresh from the morning of drop-off
• Please refrigerate samples if more than 30 minutes passes between collection and drop-off
Results are typically available within 48 hours and will be uploaded directly to the client’s profile. If a fecal result comes back positive, clients are required to follow up with their personal veterinarian for diagnosis and treatment.
Pricing
We reserve the right at any time to change prices with or without notice.