Frequently Asked Questions

We are available for Dog Daycare and Hotel (https://www.sitsocial.com/luxury-small-dog-hotel-chicago)year round! If we are ever full for Daycare, we can always add you to a waitlist! As of today we do have a few spots available for regular package daycare clients. We are always accepting new Hotel guests! Getting setup with services is a simple process: • Register online to create a client and pet profile by clicking here(http://bit.ly/sitsocialnewclient) • Select your dog’s interview date (a paid half day of doggy daycare) and submit your requested date, along with their updated vaccines & fecal test through the customer portal. • Drop your dog off for their doggy daycare interview (consists of a 4 hour behavioral evaluation). • Once your dog is approved at pickup, we can setup a package or approve the Hotel request! For more questions email humans@sitsocial.com

As a standard, all dogs onsite for daycare or boarding must have proof of the following vaccinations and medical records uploaded to their pet profile: Vaccinations Required: • Rabies • Distemper • Bordetella • Leptospirosis • Canine Influenza Fecal Test • Dogs must have a recent clean fecal test completed up to week prior to their first visit with us indicating no intestinal parasites and specifically testing for giardia. You must request giardia specifically on the fecal panel. • All other dogs must have their fecal test updated every 6 months. • For your convenience, we partner with a trusted veterinary provider to offer in-house fecal testing. Learn more here. (www.sitsocial.com/fecaltesting) Other • Dogs should be free from Internal and External Parasites or anything contagious (ie warts, giardia, pink eye, mange, etc) • Dogs must be spayed/neutered after 1 year of age. Please reach out to humans@sitsocial.com (humans@sitsocial.com)with any questions or concerns.

We are open for Daycare Monday-Friday 7am-7pm. We do also offer "Weekend Day Passes*" for daycare on Saturday or Sunday from 8am-7pm. Our drop off / pick up windows for Daycare & Hotel are: Monday-Friday: 7am-10am & 5pm-7pm Saturday-Sunday: 8am-10am & 5pm-7pm Holiday Closure Days: 8am-10am & 5pm-7pm Please note, while our Hotel is open 365 days per year, our Daycare closes on all federal holidays and occasional surrounding days to allow for a healthy work-life balance for our Team Members. Please review our Holiday Closures & Peak Rate Days (https://34987e42-b669-4f6c-9414-225e9ae7e6cd.filesusr.com/ugd/3ff76b_119e789141e9401384dd546c9d05af5b.pdf)for the year to plan ahead on Daycare closures or changed pickup hours. *Weekend Day Passes are charged a la carte. Daycare Subscription/Package credits cannot be redeemed for Weekend Daycare Passes.

We accept daycare clients by package subscription only, which allows us to thoughtfully build a consistent, well-balanced pack of small dogs. Pricing varies by package, with a lower per-visit rate as you purchase more “punch passes.” You can view our Package Pricing (https://www.sitsocial.com/dog-daycare-chicago)to explore the options and see exactly what’s included in a full day of daycare. Doggy daycare is an investment in your dog’s health and overall well-being. As natural pack animals, dogs thrive on social interaction, and regular, positive socialization has been shown to support both their mental and physical health—helping them live happier, fuller lives.

Daycare Package Terms & Policies • Daycare packages are non-refundable, and unused credits do not roll over. • Packages may be changed or canceled at any time with at least 7 days’ written notice prior to the next billing cycle. To request cancellation you can email humans@sitsocial.com. • Packages offer flexible scheduling—you may book any weekdays of the month based on availability. • Daycare package credits cannot be applied toward Hotel/boarding stays. • If a package is canceled or paused, your spot may be offered to a waitlisted client, and availability is not guaranteed upon reactivation.

Dogs are naturally social, pack-oriented animals meant to thrive in a community. While modern life often requires periods of separation, research shows that dogs who regularly engage in positive pack environments tend to live longer, healthier lives. Socialization through doggy daycare provides essential mental stimulation, supports healthy pack behaviors, and releases feel-good endorphins through play and movement. At Sit Social, our small dog daycare offers a thoughtfully curated pack experience in our Little Dog Lounge—giving your pup the social connection they deserve in a safe, enriching environment. We carefully balance active play with structured rest periods to prevent overstimulation or exhaustion, ensuring every dog leaves happy, fulfilled, and well cared for.

We have seen even shy dogs come out of their shell over time as they revert to their instinctual pack behaviors through pack socialization at dog daycare. The sooner and younger you can get socialization for your dog the better! Even if your dog is not playing with all the pups in our group, the mental stimulation from observing, sniffing, potty breaks and more is the same as it would be for a human enjoying a day out on the town or using mental energy to take a test. Mental stimulation is just as important and the physical rewards of daycare.

Absolutely! For the safety of our Daycare pups, we must schedule any tours after closing Monday-Friday at 7pm. To schedule a tour, simply email us at humans@sitsocial.com.

Our average daily playgroup is between 30-40 little dogs and 2 humans overseeing our pack. With plenty of room to roam indoors and out, there is something for every dog personality. Our calm room is great for naps, while our fenced in backyard with a doggie door allows dogs the independence to move freely between indoor and outdoor space with us. We give the pups breaks throughout the day to avoid overstimulation. Additionally, we have on site management and part time help to aide with busy days and add on services such as activities, grooming, and treats.